Voice phishing is an attempt by a fraudulent source to obtain your identity, credit card details or money over the phone. Be wary when you receive a call, if the caller ID or automated voice appears to be from Bank of America and you are asked to confirm the account details. We will never contact you or ask for your bank or credit card numbers. Unauthorized ACH Return Form Business Return Request for an Unauthorized ACH Transaction (if not ACH, please call the number on the back of your card) Small Business Customers: Send this form by email or fax this form to Bank of America ACH Services Eastern Unauthorized ACH return requests must be submitted no later than the business day following publication, so that they can be received and processed before 7:00 a.m.m. Eastern Time. Incorrect, incorrect or incomplete information may prevent us from responding to this request. Make sure all fields are filled in and formatted correctly, e.B. Date fields in MM/DD/YY format. Missing information may cause delays in resolving your claim. Name: Account number: Other account number: *If the original account has been closed, please provide an open account number Transit routing: Requested by: Email address: Today Date: Signature: Contact Phone number: Fax number: Requests must be signed by an authorized signatory in your account. Bank of America assigns to each authorized person a unique user ID (“User ID”) and password and/or other access codes (each, an “Access Code”) so that authorized persons can access and use these features on the Sites authorized by customer. Customer shall (i) maintain, (ii) take appropriate measures to ensure that its officers and employees respect the confidentiality of user IDs and access codes and the security of the Sites, and (iii) inform all Authorized Persons of Customer`s obligation to maintain the confidentiality of user IDs and access codes. Customer shall not permit any person other than an Authorized Person to access or use the Sites on its behalf or to use a User ID or Access Code, and shall inform and familiarize Authorized Persons who access and/or use the Sites of Customer`s obligations under this Agreement.

Customer acknowledges and agrees that Customer and/or its authorized persons may access the Sites via the World Wide Web or any other Internet service that is not necessarily secure, and Bank of America does not warrant that such a system will be secure. Customer agrees to be bound by all communications (and consequences thereof) placed, executed or facilitated on the Websites accompanied by a valid user ID and a valid access code assigned to Customer or an authorized person. If Customer becomes aware of any technical failure or improper access to or misuse of the Sites or access codes by an authorized person or other person, Customer shall promptly notify Bank of America of such event and, as soon as possible, to the extent that improper access or use by an authorized person occurs; take immediate steps to terminate such authorized person`s access to and use of the Sites. Bank of America reserves the right to restrict or terminate access to and use of the Sites by Customer or any authorized person immediately and without notice. “Bank of America” and “BofA Securities” are the trade names used by Bank of America Corporation`s Global Banking and Global Markets businesses. Loans, other commercial banking activities and the trading of certain financial instruments are carried out worldwide by Bank of America Corporation`s banking companies, including Bank of America, National Association, Canada Branch (BANA CB), an authorized foreign bank regulated by the Office of the Superintendent of Financial Institutions. Deposits with BANA CB are not insured with the Canada Deposit Insurance Corporation. BANA CB shall not exert undue pressure on any person or compel him or her to obtain a product or service from any particular person, including a bank and any of its affiliates, as a condition of purchasing another product or service from BANA CB. Bank of America may make changes to this Agreement at any time without notice.

Your continued use of the Sites indicates that you continue to agree to be bound by this Agreement, which will be amended from time to time. You should read these terms and conditions frequently to stay informed of any changes that may affect you. From your computer: Log in to your Online Banking Message Center. Disputes are displayed in the Claims Reports section (the status of the dispute is listed in the Current Status column). You can view all additional dispute resolution details by selecting the account and claim ID. While our online charge dispute process is the easiest and fastest way for you to make a claim, you can also contact us by phone or email with credit card billing requests. We value our relationship with you. Our products and services are developed taking into account your interests. Our employees attach great importance to the protection of your data and the prevention of data loss.

Actual prices can only be obtained in real time, expressly agreed. All indicative notices on the Sites are provided for informational purposes only. This is not an offer to enter into, transfer and assign or terminate any transaction, nor is it an obligation on the part of Bank of America or its affiliates to make such an offer. .