Our contract provides state employees with the security they deserve, preserves the rights and benefits we`ve fought so hard for, and allows us to continue to provide all the vital public services we need to make our state a California for all. Local 1000 looks forward to working with members to ensure the full implementation of section 21.4 and to seeing call centre staff duly recognized nationally. In the past, our union had to negotiate with the state for the recognition of each call centre individually. This new contractual wording defines the scope of call centre work as a point of contact for a customer service-focused organizational unit. A department can have more than one call center, each of which is responsible for being a point of contact and providing customer service to specific business units in the organization. Recruitment and Retention (R&R) (Article 5.17.1) is a victory for the members of SEIU Local 1000. The purpose of this R&R is to provide a platform for the State and the Union to jointly reach consensus on recruitment and retention issues that affect classification, and to bring them jointly to the attention of the Director of CalHR and the administration. In our last contract, we obtained a recruitment and retention differential for our CCRA and CRT in the establishments. Although our contract was ratified in October 2019, we fought for the current contract with Unit 1 to be from January 2, 2020 to January 30. June 2023 in effect And now, thanks to our contract search tool, the items and regulations you need are at your fingertips. It`s as simple as entering a keyword. It also covers our contracts for 2020 and 2016.

Local 1000 has formed a Call Centre Working Group to implement the provisions of section 21.4. On September 15, 2020, our union met with the Ministry of Motor Vehicles (DMV) to discuss the implementation of the expansion of temperature control from field offices to DMV field offices across the state. Members of the Call Centre Working Group include: Cheryl Allen, Secretary of State; Eve Dickson, Franchise Tax Authority; Irene Green, Department of Employment Development; Tom Krieger, Department of Motor Vehicles; Thomas Perine, Ministry of Child Support Services; with Susan Rodriguez and Karen Jefferies, Chairs of Bargaining Units 1 and 4 respectively. Our current framework agreement includes the new Article 21.4 to provide a mechanism for uniform state recognition of call centers in departments throughout the state. For the first time in 42 years, we were able to increase the bilingual wage gap to $200/month. This comes after 20 years of fighting for a raise, including a joint working group and hundreds of members telling their stories. We have fought for the implementation of administrative, financial and human resources services: employees who perform administrative, tax and analytical functions such as accounting, planning, human resources, data processing, research and analysis. Members who feel they work in such a unit, which does not currently receive recognition as a call centre (currently does not receive a difference in pay for work in a call centre), are asked to call the Member Resource Centre (RCM) at 866.471.SEIU (7348). When members call the MRC, a referral is made to a union representative who guides them through the process.

As part of the VDD`s efforts to actively manage the spread and containment of COVID-19 in accordance with CDC and CRPD guidelines, the Field Operations Division (FOD) will implement employee- and client-centered screening protocols that include a health questionnaire and temperature screening. . . .